for the temporary housing and accommodation of individuals in apartments, employee housing, and other housing units
As of June 11, 2026
(1) These General Terms and Conditions apply to all contracts for the temporary lodging and accommodation of persons in apartments, lodging facilities, and other accommodation units operated by APARTS GmbH.
(2) These General Terms and Conditions apply both to business entities as defined in § 14 of the German Civil Code (BGB) and to consumers as defined in § 13 of the German Civil Code (BGB), unless individual provisions expressly apply only to business entities.
(3) The accommodations are provided exclusively for lodging purposes. The establishment of a residential lease or a permanent residence is expressly prohibited.
(4) Any terms and conditions of the booking party that differ from these shall not apply unless their validity has been expressly confirmed in writing by APARTS GmbH.
(1) The booking party is the natural or legal person who enters into the lodging agreement with APARTS GmbH.
(2) “Guests” refers to all persons who are registered by the person making the reservation or who are accommodated at the lodging facility.
(3) “Accommodation” refers to all apartments, flats, rooms, or other lodging units owned by APARTS GmbH or arranged through APARTS GmbH.
(1) Booking requests may be made by phone, in writing, by email, or through booking platforms.
(2) The lodging contract is not concluded until APARTS GmbH confirms the reservation.
(3) APARTS GmbH is entitled to reject booking requests without providing a reason.
(1) If the reservation is made on behalf of other persons, the person making the reservation remains the sole contracting party to APARTS GmbH.
(2) The person making the reservation agrees to provide the guests with all contract-related information, house rules, terms of use, and check-in and check-out procedures.
(3) The person making the reservation is liable for all acts, omissions, breaches of duty, and damages caused by the guests as if they were his or her own fault.
(4) The person making the reservation is responsible for ensuring that all information provided is complete and accurate, particularly with regard to the number of guests, length of stay, and purpose of the stay.
(1) The guest is required to provide all information necessary for the legally required guest registration completely, accurately, and in a timely manner.
(2) The person making the reservation shall ensure that the guests comply with their legal obligations to cooperate.
(3) The person making the reservation is liable for all damages, costs, fees, fines, or other claims by authorities arising from incorrect, incomplete, or late information.
(1) The prices agreed upon at the time the contract is concluded shall apply.
(2) The full invoice amount is due no later than three calendar days before arrival, unless otherwise agreed.
(3) If the reservation is made within three calendar days prior to arrival, the invoice amount is due immediately.
(4) APARTS GmbH is entitled to require security deposits or other forms of security at its sole discretion.
(5) Access credentials, digital keys, Nuki access codes, or other access authorizations will be provided only after full payment has been received or after successful and confirmed authorization of an accepted payment method (e.g., credit card or PayPal) in the amount of the invoice, including any agreed-upon security deposits.
(6) There is no entitlement to the use of or access to the accommodation prior to full payment or payment security.
(7) If the customer defaults on payment, the statutory provisions regarding default shall apply.
(8) APARTS GmbH is entitled to refuse further bookings, extensions, or future reservations if there are outstanding balances.
(9) APARTS GmbH is entitled to block digital access devices, access codes, or electronic locking systems if the person making the reservation is more than three calendar days past due on any payments and the block has been announced in advance.
(1) Cancellations must be made in writing.
(2) The following cancellation fees apply:
· Up to 30 days before arrival: free of charge
· 14 to 29 days before arrival: 30% of the booking total
· 7 to 13 days before arrival: 60% of the booking total
· 2 to 6 days before arrival: 80% of the booking total
· Less than 48 hours before arrival or in case of a no-show: 100% of the booking total
(3) The person making the reservation reserves the right to prove that APARTS GmbH suffered no damages or only significantly lesser damages.
(1) The agreed-upon fee is based on the booked accommodations and the agreed-upon booking period.
(2) A decrease in the actual number of persons accommodated after the contract has been concluded does not entitle the customer to a reduction in the agreed fee.
(3) Unused beds, rooms, or accommodations do not entitle the guest to a refund, reimbursement, or price reduction.
(1) Regular check-in takes place between 5:00 p.m. and 10:00 p.m., unless otherwise agreed.
(2) APARTS GmbH must be notified of any delays immediately.
(3) If the guest neither arrives nor notifies us of a delay, the reservation may be treated as a no-show.
(4) The accommodation must be completely vacated and properly returned by 9:00 a.m. at the latest on the day of departure.
(5) Extensions of stays require the prior approval of APARTS GmbH.
(6) If check-out occurs after 9:00 a.m., a usage fee equal to 50% of the daily rate may be charged until 5:00 p.m.
(7) If check-out occurs after 5:00 p.m., the full daily rate may be charged.
(8) We reserve the right to claim further damages. This applies in particular to hotel expenses, rebooking fees, personnel costs, additional cleaning costs, or loss of use resulting from delayed vacating of the premises.
(1) The accommodation may be used only by the registered guests.
(2) The maximum permitted occupancy must not be exceeded.
(3) Subletting or transferring the property to a third party is prohibited without the prior consent of APARTS GmbH.
(4) The currently valid house rules are an integral part of the contractual relationship.
(5) Parties, events, or other disruptive gatherings are prohibited.
(6) Statutory rest periods must be observed.
(7) Smoking is prohibited in all indoor areas, common areas, apartments, rooms, and other parts of the building.
(8) Pets are generally not permitted. Exceptions require the prior express consent of APARTS GmbH.
(9) Use of the Wi-Fi for unlawful purposes is prohibited.
(1) The accommodation must be treated with care.
(2) APARTS GmbH must be notified immediately of any damage, defects, or malfunctions.
(3) The person making the reservation is liable for all damages caused by him or her or by guests staying at the property.
(4) Damages will be calculated based on the actual cost of repair, restoration, or replacement.
(5) Exceptional or unauthorized soiling may be billed separately.
(6) In the event of violations of the smoking ban, cleaning, odor-neutralization, and downtime costs may be charged.
(7) Missing inventory is valued at replacement cost.
(8) Removing or permanently taking inventory, bedding, towels, technical equipment, or other furnishings is prohibited.
(9) APARTS GmbH is entitled to photograph the condition of the accommodation upon arrival and departure.
(1) The currently valid house rules are an integral part of the contractual relationship.
(2) The house rules are posted in the accommodations and in the office, and are also available in digital format upon request.
(3) APARTS GmbH is authorized to use digital locking systems, Nuki systems, access codes, smoke detectors, noise sensors, or window sensors.
(4) Conversations and video footage are not recorded.
(1) Valuables and identifiable lost property shall be handled and stored in accordance with applicable laws.
(2) Items that are obviously worthless or discarded consumables may be disposed of.
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